Experience 004 Show Notes. It's all in the bag. The journey of your checked luggage to your destination. The Seat 1A Podcast.
Nov 8, 2018
Recorded 28 October 2018
Written by: Geoff Dahl & Vinod Viswalingam
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The world of baggage from the check-in counter to the airport's
internal maze of baggage belts to loading on the plane to getting
it off the plane and back to your hands when you arrive. But what
about non-perfect days? A not-so-nostalgic look back at the old T4
baggage capacity issues at LHR. Your bag is misplaced – here's the
chart – is it a BK 22 or something else? Just what is WorldTracer
and what does have to do with your lost bag? How does your airline
compensate you for a lost bag? The bag lost its tag what happens
now - is it a dead bag, or just pining for the fjords? Who knows -
it might have ended up in Norway. For goodness sakes, make sure the
tag is fastened on something attached securely to your bag. Limited
liability – what does it mean for you and your bag? Why 32 kilos?
Your plane is late, what could that mean for your bag? Geoff had to
load a passenger's what in the rear hold? Wait until you hear
Vinny's story of what people packed their clothes in and tried to
check in. Oh, the stories of customs clearance and the incredible
things people pack – by the way, what's that dark mass on the
x-ray? New landside baggage check-in option at HKG - a long way
from the terminal. The day has arrived - moving IST from Atatürk to
the New terminal.
If you have a baggage story, question or experience that you would
like to share, please email us at stories(at)seat1a.org or find us
on Facebook, Twitter, Instagram and Patreon. Show notes are available online at http://podcast.seat1a.org/
SELECTED LINKS
FROM THIS EPISODE EXPERIENCE
- "Airplane" Self Service Baggage Claim scene (youtube.com)
- British Airways (BA)
- Calgary International Airport (YYC)
- London Heathrow Airport (LHR)
- Air India Flight 182 & 1985 Narita International Airport bombing (The Canadian Encyclopedia)
- Boeing 777-200
- WorldTracer
- IATA Airline Baggage ID Chart image
- Vienna International Airport (VIE)
- Air Canada (AC)
- Hammerfest Airport (HFT)
- Baggage belt schematics (howstuffworks.com)
- Baggage containers (Wikipedia - officially called Unit Load Devices)
- Rush tag image
- Amsterdam Airport Schiphol (AMS)
- Hong Kong International Airport (HKG)
- Sidney (Kingsford Smith) Airport (SYD)
- Emirates (EK)
- Qantas (QF)
- Singapore Changi Airport (SIN)
- Denpasar Ngurah Rai International Airport (DPS)
- Cathay Pacific (CX)
- Toronto Pearson International Airport (YYZ)
- Menzies Aviation
- Incheon International Airport (ICN)
- Korean Air (KE)
- Asiana Airlines (OZ)
- Boeing 737-800
- Canada Border Services Agency A23 Delayed Baggage Report form
- Other country examples of customs declarations for delayed baggage
- Montreal Convention 1999 – Article 22: Limits of Liability in Relation to Delay Baggage and Cargo (IATA PDF)
- Unclaimed Baggage Center – Scottsboro, Alabama, USA
- Trucking BA backlogged bags to Italy (BBC | 02 April 2008)
- Lost luggage auctions (moneysavingexpert.com | 02 October 2018)
- SITA Baggage Report 2018 - more than 4.5 billion bags carried worldwide
- BA moving Heathrow T4 to T5 first day (The Guardian | 28 March 2008)
- Hong Kong Kai Tak move to Chep Lok (New York Times | 06 July 1998)
- Denver Stapleton move to New International Airport (New York Times | 01 March 1995)
NEWS
ITEMS
businesstraveller.com | Hong Kong Airport opens off-airport
check-in services at Hong Kong-Zhuhai-Macao Bridge boundary
crossing facilities (26 October
2018)
https://www.businesstraveller.com/business-travel/2018/10/26/hong-kong-airport-opens-off-airport-check-in-services-at-hzmb-boundary-crossing-facilities/
"Currently, the service is only available for the city’s four
home-based carriers – Cathay Pacific, Cathay Dragon, Hong Kong
Airlines and HK Express. Facilities are open from 0700 until 2230
each day."
- Hong Kong-Zhuhai-Macao Bridge (HZMB) Hong Kong Section
- Hong Kong International Airport (HKG)
- Cathay Pacific (CX)
- Cathay Dragon (KA)
- Hong Kong Airlines (HX)
- HK Express (UO)
airport-business.com | Final preparations underway for opening of
Istanbul New Airport [on 29 October 2018] (06 October
2018)
http://www.airport-business.com/2018/10/final-preparations-underway-for-opening-of-istanbul-new-airport/
“The transfer to Istanbul New Airport will be the biggest-ever
airport transfer in the world. There have been no airports
transferred further than 45km in the world,”
- Istanbul Airport (Formerly ISL, changed to IST on 06 April 2019)
- Istanbul Atatürk Airport (Formerly IST, changed to ISL on 06 April 2019)
- Turkish Airlines (TK)
PODCAST CORRECTIONS, CLARIFICATIONS,
CONFIRMATIONS
- BA Ex gratia/Compensation card currently uses Mastercard
https://www.britishairways.com/en-us/information/ex-gratia-payment-card/information - A quick review of the US Department of Transportation 2018
stats shows 2-3 reports of mishandled baggage per 1000
passengers
https://www.transportation.gov/individuals/aviation-consumer-protection/air-travel-consumer-reports - PNR – Passenger Name Record (Amadeus)
https://servicehub.amadeus.com/c/portal/view-solution/3893134/en_US/guidelines-on-passenger-name-record-pnr-data - Fines can exist for flights happening at significantly
different than assigned slots
€29,000 fine for Ryanair over slot breaches [at London Stansted in 2007] (Irish Examiner | 17 August 2007)
https://www.irishexaminer.com/ireland/29000-fine-for-ryanair-over-slot-breaches-40167.html - How did the IST move go? There was a small opening but big move
was delayed until 31 December 2018 (Reuters | 13 October 2018)
https://www.reuters.com/article/us-turkey-airport/new-istanbul-airport-to-only-open-fully-at-end-of-year-paper-idUSKCN1MN0H7
SHOW NOTES
- Baggage Topic Intro. Vinod back in the day with British Airways (BA) [00:01:59]
- Old BA T4 baggage capacity issues [00:03:42]
- Tracing Process, WorldTracer [00:08:25]
- Compensation [00:11:21]
- What happens to the bag when you check it in? [00:14:28]
- What happens on the "non-perfect" day? [00:19:32]
- The wave of bags now arrive – how do they connect to the passenger? [00:23:21]
- The investigation work – matching a bag to someone with minimal information [00:28:08]
- What information should you put in an outside bag pocket [00:30:32]
- What happens when the bag reaches the carousel? [00:31:31]
- 32 kilos [00:34:46]
- Your plane has to get in and out in a time window. How does this affect your bag? [00:37:37]
- Your plane arrives - what now? [00:42:12]
- Damage and limited release [00:48:31]
- What airlines look for with a damage claim [00:51:00]
- Crazy airport story - A desk in the baggage hold? [00:53:15]
- Crazy airport story - a unique way to pack your clothes? [00:54:27]
- The bag has arrived, clearing delayed bag through customs and getting it to the passenger [00:56:14]
- Oh, the things you see at customs in undeclared bags [00:58:56]
- Vinny's all time classic at customs. What is this dark mass on the x-ray? [01:01:40]
- What happens with unclaimed bags? [01:03:57]
- The number of delayed bags has fallen by a tremendous percentage [01:07:17]
- Packaging up the baggage discussion [01:09:07]
- News Items
- New Macao-Hong Kong bridge check-in [01:10:30]
- Moving terminals in Istanbul [01:12:41]
- Wrap-up [01:17:11]