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When you travel, do you ever wonder how you can be that person who is always ahead of the pack, even when things go awry? Hosts Vinod Viswalingam (@VViswalingam) and Geoff Dahl (@geoffdahl) are proud to present The Seat 1A Podcast.

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Experience 013 Show Notes. My airline has gone bankrupt. The Seat 1A Podcast.

Apr 3, 2019

Recorded 31 March 2019

Written by: Geoff Dahl & Vinod Viswalingam

Listen to this experience wherever you download your podcasts - including Apple Podcasts, Spotify, Stitcher, TuneIn, Google Play and Overcast.

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Condolences from Seat 1A to family and friends of Ethiopian Airlines Flight 302 along with those in the industry.

We were all ready to go with a new experience and then WOW, it went bankrupt. What was WOW's business model...ask Valentine about a free ticket? Vinny shares his story of showing up at work in YEG and finding out Jetsgo (SG) was bankrupt...and then having to tell the pilots they were out of a job and deal with the craziness of spring break travellers. Once wasn't enough though for Vinny...he was at work at YYC and had to tell the Zoom Airlines (Z4) pilot that the ground handling would not service the plane due to bankruptcy. Wait to hear what YYC did after the grounded plane was parked. If you're stuck with a bankrupt airline, what do you do? What were underlying causes of WOW's demise? What is the basic underlying support of your airline? Is your airline selling cheap tickets to meet their short-term cash flow needs? Sometimes there is a predicted process for the wind-down of an airline.

SKYTRAX news item about 2018 World’s Best Airline Cabin Cleanliness award

Flyertalk/Independent news item about KLM refusing to book a hotel for their stranded passengers

Flyertalk news item about American Airlines passengers now being able to redeem miles on China Southern

Shoutout to listener Danny Nabelek.

If you have an airline bankruptcy story, question or experience that you would like to share, please email us at stories(at)seat1a.org or find us on Facebook, Twitter, Instagram and Patreon. Show notes are available online at http://podcast.seat1a.org/


SELECTED LINKS FROM THIS EPISODE EXPERIENCE



NEWS ITEMS

Skytrax | World’s Best Airline Cabin Cleanliness 2018
https://www.worldairlineawards.com/worlds-best-airline-cabin-cleanliness-2018/
"... ANA All Nippon Airways wins top accolade from customers for having the Cleanest Aircraft Cabins..."


flyertalk.com | KLM Declines To Book Accommodation For Its Stranded Passengers (19 March 2019)
https://www.flyertalk.com/articles/klm-declines-to-book-accommodation-for-its-stranded-passengers.html
"... The Independent reports that Dutch carrier KLM is neglecting its responsibilities in respect of travelers who are in need of accommodation due to canceled flights..."


flyertalk.com | American Airlines Passengers Can Now Redeem Miles on China Southern (22 March 2019)
https://www.flyertalk.com/articles/american-airlines-passengers-can-now-redeem-miles-on-china-southern.html
"...Effective March 20, American Airlines passengers can earn and redeem AAdvantage miles on China Southern (CZ). CZ fares with the following booking codes will award passengers American miles at these rates..."



SHOW NOTES

  • What's in this show experience? [00:00:48]
  • Condolences to family, friends and those in the industry after the tragedy of Ethiopian Airlines 302 [00:01:08]
  • We had an episode all lined up and then WOW ceased operations [00:01:46]
  • Your ticket might be cheap, but be warned things could happen [00:05:51]
  • Vinny working for the airline client the day it goes bankrupt [00:08:03]
  • Vinny has another experience with an airline client the day it goes bankrupt [00:15:59]
  • What does one do when an airline goes bankrupt? [00:21:53]
    • Rescue Fares - your next move is not going to be free of charge [00:23:03]
    • Get onto any aircraft that you can afford to get out, and also consider other non-airline means [00:28:00]
  • The reclaiming process is not going to be solved right away [00:29:44]
    • Credit card and travel insurance [00:30:21]
    • EU passenger rights [00:31:02]
    • Flights to somewhere close to your end destination might be cheaper, and check if a return ticket is cheaper [00:31:57]
  • When you're in the middle of the stress at the terminal, may be best to step away to an airport hotel [00:33:35]
  • What was it that took WOW out? [00:35:40]
  • Are cheap fares covering up a financial deficiency? [00:40:24]
  • When some airlines go down, it is a long-known process with a predicted time [00:41:21]
  • News Items [00:42:32]
    • World’s Best Airline Cabin Cleanliness 2018 [00:42:41]
    • KLM Declines To Book Accommodation For Its Stranded Passengers [00:44:23]
    • American Airlines Passengers Can Now Redeem Miles on China Southern [00:46:03]
  • Show Wrap-up [00:47:13]