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Hello and welcome to Seat 1A!

When you travel, do you ever wonder how you can be that person who is always ahead of the pack, even when things go awry? Hosts Vinod Viswalingam (@VViswalingam) and Geoff Dahl (@geoffdahl) are proud to present The Seat 1A Podcast.

Seat 1A aims to provide savvy travellers with advanced industry based knowledge to enhance the air travel experience and take off from the crowd. By arming you with an understanding of the systems, processes, rules and structures that define modern air travel, Seat 1A strives to give you the upper hand by examining real experiences from abroad.

Whether traveling in ultra-economy or first-class, with or without frequent flyer status, knowing how the operation works will keep you moving in front of the masses, especially when things don’t go as planned. Seat 1A provides tips and tricks on how to make your travel experience as smooth and efficient as possible. Our goal is that you'll be in Seat 1A all the time!

We have over 5 million miles of flying and over 10 years working for numerous airlines, enjoying all classes and cabins, and exploring airports on every continent. We're enthusiastic #avgeeks, with a keen interest in modern aviation trends and aim to share our knowledge in The Seat 1A Podcast. To learn more about who we are, check out Experience 010!

The Seat 1A Podcast also relies on feedback from listeners, offering the chance to take real experiences and analyze them, breaking them down to understand what happened, where things went well or wrong and what can be learned from it. If you have a story, question or experience that you would like to share, please email us at stories(at) or find us on Facebook, Twitter and Instagram.

In the meantime please find us wherever you download your podcasts, and tell all your friends!

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Experience 013 Show Notes. My airline has gone bankrupt. The Seat 1A Podcast.

Apr 3, 2019

Recorded 31 March 2019

Written by: Geoff Dahl & Vinod Viswalingam

Listen to this experience wherever you download your podcasts - including Apple Podcasts, Spotify, Stitcher, TuneIn, Google Play and Overcast.

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Condolences from Seat 1A to family and friends of Ethiopian Airlines Flight 302 along with those in the industry.

We were all ready to go with a new experience and then WOW, it went bankrupt. What was WOW's business model...ask Valentine about a free ticket? Vinny shares his story of showing up at work in YEG and finding out Jetsgo (SG) was bankrupt...and then having to tell the pilots they were out of a job and deal with the craziness of spring break travellers. Once wasn't enough though for Vinny...he was at work at YYC and had to tell the Zoom Airlines (Z4) pilot that the ground handling would not service the plane due to bankruptcy. Wait to hear what YYC did after the grounded plane was parked. If you're stuck with a bankrupt airline, what do you do? What were underlying causes of WOW's demise? What is the basic underlying support of your airline? Is your airline selling cheap tickets to meet their short-term cash flow needs? Sometimes there is a predicted process for the wind-down of an airline.

SKYTRAX news item about 2018 World’s Best Airline Cabin Cleanliness award

Flyertalk/Independent news item about KLM refusing to book a hotel for their stranded passengers

Flyertalk news item about American Airlines passengers now being able to redeem miles on China Southern

Shoutout to listener Danny Nabelek.

If you have an airline bankruptcy story, question or experience that you would like to share, please email us at stories(at) or find us on Facebook, Twitter, Instagram and Patreon. Show notes are available online at



Skytrax | World’s Best Airline Cabin Cleanliness 2018
"... ANA All Nippon Airways wins top accolade from customers for having the Cleanest Aircraft Cabins..." | KLM Declines To Book Accommodation For Its Stranded Passengers (19 March 2019)
"... The Independent reports that Dutch carrier KLM is neglecting its responsibilities in respect of travelers who are in need of accommodation due to canceled flights..." | American Airlines Passengers Can Now Redeem Miles on China Southern (22 March 2019)
"...Effective March 20, American Airlines passengers can earn and redeem AAdvantage miles on China Southern (CZ). CZ fares with the following booking codes will award passengers American miles at these rates..."


  • What's in this show experience? [00:00:48]
  • Condolences to family, friends and those in the industry after the tragedy of Ethiopian Airlines 302 [00:01:08]
  • We had an episode all lined up and then WOW ceased operations [00:01:46]
  • Your ticket might be cheap, but be warned things could happen [00:05:51]
  • Vinny working for the airline client the day it goes bankrupt [00:08:03]
  • Vinny has another experience with an airline client the day it goes bankrupt [00:15:59]
  • What does one do when an airline goes bankrupt? [00:21:53]
    • Rescue Fares - your next move is not going to be free of charge [00:23:03]
    • Get onto any aircraft that you can afford to get out, and also consider other non-airline means [00:28:00]
  • The reclaiming process is not going to be solved right away [00:29:44]
    • Credit card and travel insurance [00:30:21]
    • EU passenger rights [00:31:02]
    • Flights to somewhere close to your end destination might be cheaper, and check if a return ticket is cheaper [00:31:57]
  • When you're in the middle of the stress at the terminal, may be best to step away to an airport hotel [00:33:35]
  • What was it that took WOW out? [00:35:40]
  • Are cheap fares covering up a financial deficiency? [00:40:24]
  • When some airlines go down, it is a long-known process with a predicted time [00:41:21]
  • News Items [00:42:32]
    • World’s Best Airline Cabin Cleanliness 2018 [00:42:41]
    • KLM Declines To Book Accommodation For Its Stranded Passengers [00:44:23]
    • American Airlines Passengers Can Now Redeem Miles on China Southern [00:46:03]
  • Show Wrap-up [00:47:13]