Dec 11, 2021
In this experience we look at the world of Duty Free. What exactly is duty free, and what is it not?
As we picture a classic duty free shop, there's a reason why so many of them look so similar – there are a small number of operators handling most of the duty free business. Vinod remembers his childhood and the mystique of the cart rolling down the aisle of a widebody plane.
In many airports, duty free is an experience that comes immediately after clearing security. Some airports save the duty free for arriving passengers. And remember, not all shops after security are duty free – some are just selling at a lower price than the high street.
Where you get your duty free item is dependent on the layout of the airport. If you're in a mixed zone (e.g. domestic/international), you'll get it the gate. If you're in the same zone as other passengers, you'll get it at the shop.
We look at scenarios that Vinod faced as a groundside agent – like what happens if a passenger is denied boarding? Vinod was amazed how many passengers forget their duty free at the gate – and shares a crazy VARIG story. What happens if flights get cancelled? And just what did Air France crews do to cause a change in the duty free in Cancun, Mexico?
We look at the reason for those red sealed bags at the duty free. Vinod shares the absolute insane day he had when the liquids restrictions came into effect. Geoff shares his experience with a bottle of duty free at Buffalo Airport, while Vinod and Geoff share stories of people who were not able to get their duty free through security upon arriving. You need to know where you're connecting to and from.
We leave the airport for a few moments and talk about the crazy amount of duty free bought on European ferries.
Duty free offers many products or sizes that aren't available anywhere else – but this has evolved with pre-purchase.
What are the cheapest duty free locations that Vinod has encountered?
On board a flight, how does duty free work? Some airlines have incentives for duty free sales – some by crew and some by individual. There was a time when cash was paid for duty free – but which currency? Meanwhile, crews have to watch for people consuming their own alcohol on planes. Vinod shares a vintage memory of a flight to Paris – with people hanging from the overhead bins.
The experience in the shop is becoming more multisensory. And if you're on the plane, remember to have your payment method ready for when the cart passes by.
News Items:
- simpleflying.com article "The Largest Boeing 777X Customers Revealed."
- simpleflying.com article "Exciting: Two Airlines Announce The A380 Return This Week."
- simpleflying.com article "Nature Starts To Reclaim Mexico City’s Canceled New Airport."
If you have a story about duty free shops, duty free service in the air, or other experiences that you would like to share, please email us at stories(at)seat1a.org or find us on Facebook, Twitter, and Instagram. If you wish to support the show financially, we are on Patreon. Show notes are available online at http://podcast.seat1a.org/.