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Hello and welcome to Seat 1A!

When you travel, do you ever wonder how you can be that person who is always ahead of the pack, even when things go awry? Hosts Vinod Viswalingam (@VViswalingam) and Geoff Dahl (@geoffdahl) are proud to present The Seat 1A Podcast.

Seat 1A aims to provide savvy travellers with advanced industry based knowledge to enhance the air travel experience and take off from the crowd. By arming you with an understanding of the systems, processes, rules and structures that define modern air travel, Seat 1A strives to give you the upper hand by examining real experiences from abroad.

Whether traveling in ultra-economy or first-class, with or without frequent flyer status, knowing how the operation works will keep you moving in front of the masses, especially when things don’t go as planned. Seat 1A provides tips and tricks on how to make your travel experience as smooth and efficient as possible. Our goal is that you'll be in Seat 1A all the time!

We have over 5 million miles of flying and over 10 years working for numerous airlines, enjoying all classes and cabins, and exploring airports on every continent. We're enthusiastic #avgeeks, with a keen interest in modern aviation trends and aim to share our knowledge in The Seat 1A Podcast. To learn more about who we are, check out Experience 010!

The Seat 1A Podcast also relies on feedback from listeners, offering the chance to take real experiences and analyze them, breaking them down to understand what happened, where things went well or wrong and what can be learned from it. If you have a story, question or experience that you would like to share, please email us at stories(at) or find us on Facebook, Twitter and Instagram.

In the meantime please find us wherever you download your podcasts, and tell all your friends!

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Oct 10, 2023

In this experience we take a trip into the show’s archives and review tickets and booking.

We start out with a review from Vinod about his flight in the summer with Porter from Toronto to Vancouver.

As people are looking for good fare prices, this is a good lead-in to a discussion about ticketing. We talked about ticketing in our very early experiences and are revisiting it in this experience.

The moment that you purchase the right to travel on an aircraft, you get a Passenger Name Record. Every airline has their own PNR. Make sure you don’t share pictures of your PNR online.

But airline ticketing systems are not as advanced as some would think. Sometimes an e-ticket does not get associated with the PNR. Sometimes a booking ends up only being a shell. When you need to fix it, you will need a specialized ticketing representative. This is why an airline representative can't fix it...they may simply not have the access. Vinod shares a story of checking in a passenger and somehow not noticing that there was no e-ticket associated with it.

One of the key aspects of any ticket booking is who is in control of the ticket. Is it the airline, the travel agent or someone else. An airline will do everything it can to keep the control of the ticket, including upgrades in certain circumstances. But sometimes things go sideways, and an airline needs to hand over control to another airline. In the days of paper tickets this Flight Interruption Manifest was almost like an I Owe You between airlines. Today, it all gets processed electronically.

Things can get a bit complicated when a travel agent is involved. Vinod shares a recent experience of helping with a ticket booked with a travel agent and some of the surprises involved.

We look at fare classes which are important when you have to make changes. Is your fare class available anymore when you change the ticket? What do you have to pay for cancellations and/or refunds?

We look at how much ticketing has changed with it now being much more transparent than in the past. We also answer that question asked so often "when is the best time to buy a cheap ticket?" We recommend having a budget and if your ticket is in that budget then book it and don't look back!

How much talking are airlines doing with each other? Vinod shares a story when he had two tickets flying from Toronto to London to Madrid.

If you're liking this episode experience, you may also enjoy Experience 1. "Maiden Flight." It's available wherever you listen to your podcasts.

When your Passenger Name Record is created, be very careful with entering the name and passport information because it could be very difficult to change the information.


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If you have a story about ticketing, or other experiences that you would like to share, please email us at stories(at) or find us on Facebook, Twitter/X, and Instagram. If you wish to support the show financially, we are on Patreon. Show notes are available online at